Not just an FAQ bot. Resolve Shopify order tracking, returns management, deep product questions and much more.
300K+ calls handled · $1M+ cart revenue recovered
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Shoplabs uses your catalog, policies, customer history, and order data to resolve inbound support and follow up outbound without sounding scripted.
INTEGRATIONS
Shoplabs natively connects to your CRM, helpdesk, and messaging services your team already uses. Calls, transcripts, summaries, checkout links, and follow-ups flow into the same stack.
HOW IT WORKS
“It knew exactly when to resolve something on the spot and when to escalate. Felt like our best CX rep, but it never slept.”
— Sahil, Growth Manager, Emma SleepWe personally audit your first 100 calls before your agent scales on autopilot. Live in 48 hours with an AI phone answering service that resolves what it can and escalates only when it should.
Get in touchShoplabs automates ecommerce customer service across order status and WISMO calls, product recommendations through an AI shopping assistant, returns and exchanges, store locator, upselling, and cart abandonment recovery. Explore the various industries Shoplabs services to learn more.
Yes. As an AI answering service, Shoplabs handles inbound support, outbound cart recovery and callbacks, and after hours phone answering services. AI agents can make outbound calls for approved workflows, while you set the routing and escalation rules. See inbound support and abandoned-cart calling.
Shoplabs learns your catalog, policies, FAQs, and brand voice. Its knowledge base and product discovery layer ground each answer in your approved sources. When it is uncertain, it does not guess. It escalates instead.
Yes. Shoplabs fits into the customer service tools, CRM, helpdesk solutions, and messaging providers your team already uses. It can use customer support CRM and order context during the call, while transcripts, summaries, checkout links, and follow-ups flow into the same stack.
Plans start at $299 per month. See our answering service pricing for plan details. The dashboard connects calls to Shopify orders so you can track resolution, recovery, and revenue attributed to each workflow. Our customer stories show how brands measure the impact.
You control escalation handling. Shoplabs can transfer the call during business hours, email your team after hours, or follow the routing rules you set. It is designed to resolve what it can and escalate when it should.
Shoplabs provides multilingual answering service with multi language support across 15+ languages, including English, Spanish, German, French, Hindi, Bangla, Tamil, Telugu, Malayalam and more. Explore the industry pages to see specialized use cases.
Still exploring voice AI for ecommerce customer service? Read our practical guides and customer stories.
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